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About us
Our Team
We are a team of specialists combining over 40 years of experience in digital transformation, process automation, productivity optimization, cybersecurity, application development, API creation, and IT project management.
Agnostic approach: we select and integrate the tools best suited to your needs, without dependency on any specific brand or technology.
Key Services
We help SMBs to:
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Optimize and automate operations
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Strengthen cybersecurity and data protection
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Develop custom web and mobile applications
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Improve overall performance and results
Service Offerings
Initial Meeting – 60 min Free
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Present our service offerings; Productivity Audit & Cybersecurity evaluation
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No commitment required
Our Engagement Steps
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Team Meetings – 60‑90 minutes with 3 to 5 employees to analyze current processes and identify potential improvements.
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Reports – detailed recommendations, estimated time savings, and organizational benefits.
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No Commitment Required – we are not here to sell. Our goal is to perform the audit. You can:
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Give us the mandate to implement recommendations
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Execute improvements internally
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Receive coaching for your internal team
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4. Professional fees might be reimbursable up to 50 % through eligible government digital transformation programs.
Our Approach
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Personalized analysis of needs and processes
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Custom solutions: automations, portals, collaborative tools
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Cybersecurity audit and governance optimization
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Training and change management for rapid adoption
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Cross-departmental vision: considering interactions across all teams
Tangible Results
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In some cases, up to 75% time savings on administrative tasks
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In some cases, +40% improved compliance and traceability
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In some cases, +30% increased customer satisfaction
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In some cases, +20% higher success rate in bids
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Enhanced data security and governance
Why Choose Us?
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Recognized expertise in digital transformation and cybersecurity
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Innovative solutions tailored to your sector
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Personalized follow-up with measurable impact
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Sustainable adoption through training and support
Areas of Expertise
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Productivity and cybersecurity audits
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Automation of existing processes and applications
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Workflow analysis and optimization of collaborative tools
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Custom web and mobile application development
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Information security and compliance management
Industry Experience
We have supported organizations across multiple sectors:
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Sales, Credit & Collections
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Purchasing, Logistics & Supply Chain
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Support, Production, IT & Technology
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Banking and Marketing
Experience integrating CRM, editing software, and accounting systems to connect commercial, financial, and operational processes.
Discover Our Achievements
Drive your organization toward operational excellence with a secure, tailored approach.
Contact us today!
Success stories
Operational Transformation Project
Project Lead & Functional Analyst
SMB, Technology Sector
I led a transformation project aimed at reviewing, documenting, and standardizing all operational processes related to logistics, sales, and purchasing. Through the implementation of shared SharePoint applications and lists, as well as task automation using Power Automate, the company reduced administrative workload by over 30% and cut processing errors by 50%. The integration of Teams agents and change management support tools enabled rapid adoption of the new solutions and improved process compliance by 60%.
Benefits: Increased productivity, improved compliance, reduced errors and delays, smoother adoption of new technologies, enhanced customer experience.
Success stories
Operational Transformation Project
Project Lead & Functional Analyst
SMB, Technology Sector
I led a transformation project aimed at reviewing, documenting, and standardizing all operational processes related to logistics, sales, and purchasing. Through the implementation of shared SharePoint applications and lists, as well as task automation using Power Automate, the company reduced administrative workload by over 30% and cut processing errors by 50%. The integration of Teams agents and change management support tools enabled rapid adoption of the new solutions and improved process compliance by 60%.
Benefits: Increased productivity, improved compliance, reduced errors and delays, smoother adoption of new technologies, enhanced customer experience.
Individual Support for Microsoft Tools Optimization
Consultant
Large Enterprise, Technology Sector
I provided one-on-one support to each employee in a department to maximize the efficiency of their Microsoft tools (Outlook, Teams, SharePoint, OneNote, To Dos, Copilot). Through personalized sessions and targeted training, I helped teams adopt best practices for managing repetitive administrative tasks such as writing meeting notes, managing email inboxes, creating task lists, and organizing collaborative work.
Employees were able to focus on high-value activities while improving collaboration, communication flow, and overall job satisfaction.
Benefits: Increased productivity, reduced administrative workload, better organization and time management.
Automated Quote Creation and Delivery System
Consultant
SMB, Manufacturing Sector
I developed a smart integration between ConnectWise PSA and PandaDoc using Power Automate. When an order is approved, the system automatically extracts all relevant information (items, quantities, prices, customer data) and instantly generates a professional quote document in PandaDoc. The document is then automatically sent to the customer for electronic signature.
Benefits: The sales team saves over 10 hours per week, conversion rates increase thanks to faster response times, and customers appreciate the simplicity of the electronic signature process.
Automated Customer Support Ticketing System
Consultant
SMB, Technology Sector
I developed an automated ticketing system that instantly converts every support email into a structured ticket in a centralized database. Upon receiving a support email, the system automatically generates a unique ticket number, extracts key information (sender, subject, detected priority), sends an automatic confirmation to the customer with their ticket number, and assigns the case to the appropriate technician based on predefined rules (issue type, availability, expertise).
The system automatically tracks response times, sends reminders for unresolved tickets, notifies supervisors when SLA deadlines are exceeded, and updates ticket status with every interaction. Both the customer and the team have access to the complete communication history via the ticket number.
Benefits: The support team handles more requests with the same resources thanks to better organization. Average resolution time has decreased, and customer satisfaction has improved, with clients particularly appreciating transparent tracking and automatic confirmations. Supervisors can quickly identify bottlenecks and proactively redistribute workloads. The company now has accurate data to continuously optimize its support service.
Strategic Support for Website Automation
Consultant
Freelancer
I supported a freelancer in creating their website with integrated automations (appointment booking, emails, CRM). Result: 50% time savings on administrative management, increased lead conversion rate, and improved customer retention thanks to smooth and automated processes.
Benefits: More clients, fewer manual tasks, enhanced professional image.
HRIS Project for Onboarding and Talent Management
Consultant
Marketing Firm
I deployed an HRIS system on SharePoint to centralize employee profiles, metadata, and hiring statuses, facilitating post-hire evaluation tracking and governance. Onboarding automation via Power Automate (emails, Teams messages, task assignments and reminders) reduced manual tasks by 50% and accelerated new employee integration by 35%. Permission management strengthened data security, while interdepartmental coordination improved by 30%.
We also created dynamic tracking dashboards in Power BI and implemented an offboarding system to ensure secure and structured employee departures.
Benefits: Faster onboarding, fewer oversights, enhanced security, improved HR-IT collaboration.
Automated Customer Confirmation System
Consultant
SMB, Technology Sector
I implemented an automation system using Power Automate that automatically detects status changes in ConnectWise PSA. As soon as an order reaches the “Approved” status, the customer instantly receives a personalized confirmation email containing all the details of their order.
Benefits: 90% reduction in time spent on manual confirmations and improved customer satisfaction thanks to immediate and transparent communication.
Intelligent Vacation and Sick Leave Tracking & Approval System
Consultant
SMB, Technology Sector
I developed a comprehensive system in Power Automate that centralizes all leave requests in a SharePoint list. The system automatically tracks each employee’s vacation and sick leave balances, resets annually according to company policies, and integrates an intelligent approval workflow. When an employee submits a request, their manager instantly receives a notification to approve or reject it. Once approved, the system automatically updates the tracking list, creates the event in the employee’s Outlook calendar, sends email confirmations, and applies appropriate confidentiality levels (sick leave remains private and is only accessible to authorized managers).
Benefits: HR and managers save over 5 hours per month on leave administration, employees receive responses within hours instead of days, and the company ensures full compliance with HR policies while respecting medical information confidentiality. Employee satisfaction with the leave request process has increased by 85%.
Automated Debt Collection Follow-Up System
Functional Analyst
Large Manufacturing Company / Production Chain
I implemented an automated debt collection follow-up system that reduced the average payment delay by 20% and lowered operational recovery costs by 15%. This system also increased the debt recovery rate, improving cash flow and freeing up time for finance teams.
Benefits: Optimized cash flow, reduced unpaid invoices, automation of repetitive tasks.
Bid Tracking System
Consultant
SMB, Technology Sector
I implemented an advanced tracking system for managing responses to bids and tenders. This setup records won and lost prices, applied margins on each submission, competitors, manufacturers, and the relevant product category. With this information base, teams can easily analyze past results, stay informed, and prepare more effective strategies for future similar bids.
We also developed tracking and analysis tools in Power BI to visualize performance and identify strategic opportunities.
This system reduced file preparation time by 25%, increased the success rate of submissions by 20%, and improved visibility on business opportunities.
Benefits: Better organization and traceability of submissions, more contracts won through historical data analysis, optimized bidding process, and increased win rate.
Creation of a Logistics Department and Process Optimization
Coordinator
Vehicle Dealership
I led the creation of the department by developing forms and client tools to streamline interdepartmental procedures. This initiative reduced internal request processing time by 30% and increased customer satisfaction by 50% through better coordination and simplified processes.
Benefits: Shorter turnaround times, improved service quality, enhanced customer experience.
Intelligent Invoice Processing, Tracking, and Archiving System
Consultant
SMB, Restaurant Industry
I created an automated system using Zapier that instantly detects any invoice received in Gmail. Upon receipt, the system automatically extracts the PDF document and saves it in a dedicated folder on the computer with a standardized naming convention. Simultaneously, the email is flagged and sorted into a specific Gmail folder for easy reference.
The system automatically adds an entry in Google Sheets with all key information: supplier, amount, receipt date, and most importantly, the due date. An intelligent reminder system sends notifications several days before the due date to prevent delays. Once the invoice is paid, simply mark it as such, and the system automatically forwards it to the accountant along with all necessary metadata for bookkeeping.
Benefits: The company now maintains a 100% on-time payment rate, saves over 10 hours per month on invoice administration, and gains clear visibility into its financial obligations. The accountant receives all required information in a structured format, reducing data entry time by 60%. Supplier relationships have improved thanks to timely payments.
