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Success stories
Operational Transformation Project
Project Lead & Functional Analyst
SMB, Technology Sector
I led a transformation project aimed at reviewing, documenting, and standardizing all operational processes related to logistics, sales, and purchasing. Through the implementation of shared SharePoint applications and lists, as well as task automation using Power Automate, the company reduced administrative workload by over 30% and cut processing errors by 50%. The integration of Teams agents and change management support tools enabled rapid adoption of the new solutions and improved process compliance by 60%.
Benefits: Increased productivity, improved compliance, reduced errors and delays, smoother adoption of new technologies, enhanced customer experience.
Individual Support for Microsoft Tools Optimization
Consultant
Large Enterprise, Technology Sector
I provided one-on-one support to each employee in a department to maximize the efficiency of their Microsoft tools (Outlook, Teams, SharePoint, OneNote, To Dos, Copilot). Through personalized sessions and targeted training, I helped teams adopt best practices for managing repetitive administrative tasks such as writing meeting notes, managing email inboxes, creating task lists, and organizing collaborative work.
Employees were able to focus on high-value activities while improving collaboration, communication flow, and overall job satisfaction.
Benefits: Increased productivity, reduced administrative workload, better organization and time management.
Strategic Support for Website Automation
Consultant
Freelancer
I supported a freelancer in creating their website with integrated automations (appointment booking, emails, CRM). Result: 50% time savings on administrative management, increased lead conversion rate, and improved customer retention thanks to smooth and automated processes.
Benefits: More clients, fewer manual tasks, enhanced professional image.
HRIS Project for Onboarding and Talent Management
Consultant
Marketing Firm
I deployed an HRIS system on SharePoint to centralize employee profiles, metadata, and hiring statuses, facilitating post-hire evaluation tracking and governance. Onboarding automation via Power Automate (emails, Teams messages, task assignments and reminders) reduced manual tasks by 50% and accelerated new employee integration by 35%. Permission management strengthened data security, while interdepartmental coordination improved by 30%.
We also created dynamic tracking dashboards in Power BI and implemented an offboarding system to ensure secure and structured employee departures.
Benefits: Faster onboarding, fewer oversights, enhanced security, improved HR-IT collaboration.
Documentation and Archiving System for ISO 9001 Certification
Change Agent
CHSLD
I designed a comprehensive documentation system for the CHSLD to support preparation for ISO 9001 certification. This project reduced time spent on document management by 40% and improved process compliance by 30% during the audit. The digitization and structuring of archives also enhanced traceability and information security.
Benefits: Increased compliance, reduced risk of errors, time savings for staff.
Automated Debt Collection Follow-Up System
Functional Analyst
Large Manufacturing Company / Production Chain
I implemented an automated debt collection follow-up system that reduced the average payment delay by 20% and lowered operational recovery costs by 15%. This system also increased the debt recovery rate, improving cash flow and freeing up time for finance teams.
Benefits: Optimized cash flow, reduced unpaid invoices, automation of repetitive tasks.
Bid Tracking System
Consultant
SMB, Technology Sector
I implemented an advanced tracking system for managing responses to bids and tenders. This setup records won and lost prices, applied margins on each submission, competitors, manufacturers, and the relevant product category. With this information base, teams can easily analyze past results, stay informed, and prepare more effective strategies for future similar bids.
We also developed tracking and analysis tools in Power BI to visualize performance and identify strategic opportunities.
This system reduced file preparation time by 25%, increased the success rate of submissions by 20%, and improved visibility on business opportunities.
Benefits: Better organization and traceability of submissions, more contracts won through historical data analysis, optimized bidding process, and increased win rate.
Creation of a Logistics Department and Process Optimization
Coordinator
Vehicle Dealership
I led the creation of the department by developing forms and client tools to streamline interdepartmental procedures. This initiative reduced internal request processing time by 30% and increased customer satisfaction by 50% through better coordination and simplified processes.
Benefits: Shorter turnaround times, improved service quality, enhanced customer experience.